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Brookstone

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Originally a catalog company, Brookstone is a nationwide specialty retailer offering an assortment of consumer products. Brookstone first introduced itself to the world in Popular Mechanics Magazine in 1965. The first catalog consisted of 24 black-and-white pages, with detailed, no-nonsense information on features, capabilities, measurements, materials and anything that would help the Customer with his or her buying decision. In 1973, Brookstone opened its first retail Store in Peterborough, New Hampshire. Brookstone manages operations through its headquarters in Merrimack, New Hampshire, and in its Distribution Center and Customer Service Department (mail and telephone orders) in Mexico, Missouri.The Company currently operates more than 305 retail Stores throughout the United States and Puerto Rico, primarily in premium shopping malls, lifestyle center and the nation's busiest airports, and opens 10 to 15 new Stores each year.

Brookstone today operates a multifaceted Direct-Marketing business that includes two catalogs and an ever-expanding Internet operation.
Please try to contact Brookstone Customer Service directly prior to posting any complaints on this site.

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Brookstone Reviews

Anonymous
Brookstone - Returns
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

Purchases biosense pillow two days ago, haven't used it but open the plastic to look and try on the product and it was uncomfortable. They will not take return because of only plas...

#310122
Apr 05, 2012
149

Anonymous
Brookstone has a no exchange policy for gift items
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I received a Brookstone brand clock/ sleep machine as a Christmas gift. I have attempted to exchange it for another item at the Brookstone store. I was told they will not exchange...

#288402
Jan 11, 2012
231

Anonymous
Brookstone refused to comply with co return policy
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I am beyond frustrated with the complete lack of any kind of customer service.....I went to brookstone at Hanes Mall yesterday (12/30/11) at approximately 3:00pm to return a Christ...

#285430
Dec 31, 2011
317

Anonymous
Brookstone Lifetime Warranty LOL
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

Ten years ago I got a pair of nail clippers at Brookstone for fifty dollars. iI had a lifetime warranty, replace with no questions. Today, 11/23/11, I took my inoperative pair bac...

#276876
Nov 23, 2011
347

Aaa44
Brookstone = HORRIBLY Negligent
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

My fiance purchased a heated car seat cover for me last year for Christmas from Brookstone. Come Spring we received notification that there was a recall on these seat covers and to...

#276088
Nov 19, 2011
283

Arlmom
Brookstone - Horrible Customer Service
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

Sunday night: I ordered 2 products from the Brookstone website. One of them is called Back-to-Life which is a device to remedy back pain. Monday morning: I called my...

#238325
May 18, 2011
297

Pissedof...
Brookstone
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

EX EMPLOYEE brookstone is a bullshit company, they wanna fire ppl b/c of talking about *** marriage and fire ppl simply cuz they dont like them, or ripping customers...

#169148
Jan 27, 2010
256

Dswhite00
Brookstone - This pillow isn't worth the cash, and you can't return it.
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I also got hooked in on this pillow deal as my chiropractor suggested it...maybe he's getting a kickback.... I too ended up with a stiff neck...it obviously forces you to mo...

#150223
Jun 20, 2009
383

Anonymous
Never shop at Brookstone awful return policy and CHEAP products
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I received 2 gifts for Christmas for my laptop. The cover that is supposed to fit my computer didn't even come close. and the lap desk my computer slipped off so it was pointless. ...

#144767
Jan 30, 2009
367

Anonymous
Brookstone has terrible merchandise, customer service, and return policy
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

Bought two new NAP blankets and washed them before use. One bled into the other. Was told by customer service that it wouldn't be a problem to exchange. Went to all the trou...

#144746
Jan 29, 2009
422

Anonymous
Brookstone 15" digital picture frame
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I bought the 15" Brookstone digital frame online. I checked out the manual on line and it was a Brookstone manual. The frame that I received was a Smartparts frame with a Smar...

#137347
Sep 29, 2008
564

Anonymous
Brookstone : Not parts available for Max Massager
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I purchased Brookstone's $200 Max massager. After the warranty expired a simple $2 rubber part broke that keeps the thing from working. The part is easily replaceable by anyone...

#135564
Sep 16, 2008
684

Edwood2001
Brookstone Sona Pillow still snoring
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I saw the advertisement for the cure for snoring pillow while at the mall at the Brookstone store. It costs $ 129.00 and guarantees a cure for snoring. Not sure o...

#135562
Sep 16, 2008
854

Missy525
Brookstone - Horrible return policy!
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I purchased a step down transfromer for an overseas trip to Tahiti that did not work. I went to return the item at the Tampa, FL branch but Brookstone won't allow a return. You...

#131332
Aug 13, 2008
325

CMHadley
Brookstone - 30-day return policy= don't buy gifts in advance!
5.0 One Innovation Way MerrimackNH 03054 1-800-846-3000 http://www.brookstone.com/customerServiceContactUsPage.jsp.vr

I purchased a Veho film and slide scanner ($200+) for my husband's birthday about a month before the actual date. When wrapping it I reviewed the packaging and no where on the ...

#121022
May 15, 2008
324
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Related Information

Customer Service
Sufficient customer service is the life force of the business. You can offer sales and gifts to customers to attract them as many as possible, but unless you can make some of them to come back, your business won't bring you profit for long. And that is the direct job of good customer service. As well as serve them and leave them happy and satisfied enough to send positive feedback and customer reviews about your business among the others, who probably afterwards try your product or service for themselves and in their turn become repeat customers. In any case, customers will judge a company by what it does, not what it says.

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