Brookstone
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Brookstone Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brookstone has 1.8 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Brookstone to a friend or colleague.
- Rating Distribution
Pros: I am so angry, Good product, I would like the headphones.
Cons: Customer service, Lack of matturity, No back up.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Brookstone has 1.8 star rating based on 52 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Brookstone to a friend or colleague.
- Rating Distribution
Pros: I am so angry, Good product, I would like the headphones.
Cons: Customer service, Lack of matturity, No back up.Recent recommendations regarding this business are as follows: "Avoid purchasing Brookstone Heated Blankets", "Brookstone products are aweful!", "Very worst experience with brookstone company regaring my max-2- massager mosdel no 1720", "Never will buy any brookstone products, cause the don’t stand on their products", "Dissapointed with customer service".
Most users ask Brookstone for the refund as a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Brookstone Reviews
"Cork stuck in wine opener?"
After my call to Brookstone corporate, as suggested by your team I called Bed Bath Beyond. They said they had no responsibility. They couldnt even offer...
"Electric blanket"
I had a Brookstone electric blanket I used about 12 times, I had it less than a year and it stopped working. When I contacted the company they told me that...
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Electric blanket
I don’t have a review my product that I bought just stop working on me after a month
- Waterless diffuser
Preferred solution: Please if you guys could replace the item for me
Support non-existent
- Nice blanket supplier
- Do not stand behind their blankets
Preferred solution: Blanket controller
User's recommendation: Avoid purchasing Brookstone Heated Blankets
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: My husband bought a pair of Bose wireless headphones from the brookstone store at the SFO Airport.
Company resolved the issue.
I opened the bag noticed on the bottom it said demo. Asked if this was the last one he said no. I said the bottom of the box says demo. Also noticed it was taped at the bottom of the box so looking like the box it appeared it was never opened.
When I opened the box just the case and the charger were inside. No headphones. I have tried to call SFO Brookstone all of the numbers have been disconnected. The recept gives me a website to write up a inquiry but then I need to wait 5 days before they contact me.
I did so explained my story. they gave me a bose warranty number to call and say bose stands behind their products. It isn't an issue with bose. It is with the airport brookstone store they need to replace or refund.
If I could contact this company directly instead of moving like snails. Customer service is not their specialty I even emailed corporate they told me to contact the Hudson email address for a refund.
Please help!!
- I would like the headphones
- I never recieved them worst customer service no phone number
Preferred solution: Deliver product or service ordered
User's recommendation: Dissapointed with customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Return refund
I need a spoken person!.
Preferred solution: Full refund
User's recommendation: Brookstone products are aweful!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To get a replacement charger
Please help me get another charger
Preferred solution: Pay for another charger
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
No one from brook stne is helpingme to replace my model no 1720 max-2-massager
- Frusteted customer helpless customer
Preferred solution: Deliver product or service ordered
User's recommendation: Very worst experience with brookstone company regaring my max-2- massager mosdel no 1720
Oklahoma City, Oklahoma
Lost a charger
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
The customer care number is a scam and isn’t helpful at all
- No support
User's recommendation: Don’t buy this product
Ottawa, Ontario
Shower head leaking
User's recommendation: Never will buy any brookstone products, cause the don’t stand on their products
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Warranty issue on electric blanket
- Trusted retailer
- No customer service
Preferred solution: Replacement blanket
Alpharetta, Georgia
Heated blanket stopped working
User's recommendation: Don’t bother
Augusta, Georgia
To get help setting up my cameras.
Pryor Creek, Oklahoma
Horrible!
User's recommendation: Absolutely Never
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sacramento, California
Pathetic Service
- Works at first
- Stops working in a few months and no customer service help
Preferred solution: Full refund
User's recommendation: Don't buy Brookstone video
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Beeton, Ontario
Throws not working
User's recommendation: Don’t waste your money
About
Originally a catalog company, Brookstone is a nationwide specialty retailer offering an assortment of consumer products. Brookstone first introduced itself to the world in Popular Mechanics Magazine in 1965. The first catalog consisted of 24 black-and-white pages, with detailed, no-nonsense information on features, capabilities, measurements, materials and anything that would help the Customer with his or her buying decision. In 1973, Brookstone opened its first retail Store in Peterborough, New Hampshire. Brookstone manages operations through its headquarters in Merrimack, New Hampshire, and in its Distribution Center and Customer Service Department (mail and telephone orders) in Mexico, Missouri.The Company currently operates more than 305 retail Stores throughout the United States and Puerto Rico, primarily in premium shopping malls, lifestyle center and the nation's busiest airports, and opens 10 to 15 new Stores each year.
Brookstone today operates a multifaceted Direct-Marketing business that includes two catalogs and an ever-expanding Internet operation.
Brookstone is ranked 618 out of 2903 in Appliances and Electronics category
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