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Worst ever for service. Do not buy anything from Brookstone they do not Care about their customers.Bought a 3D massage chair in December wasn’t working right two weeks after receiving. Got repaired I should have returned it because it wasn’t 30 days. Broke again was...
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Company wrote 0 public responses to the review from Oct 26.
#1389456
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Brookstone - Disrespectful Fair Oaks

This evening I called to see if they still had a product in store. The woman said they did and she kind of laughed. I sent my brother there to get it for my son to help him sleep. They closed the store thirty minutes early. Even though my brother was standing right there in the store, they wouldn’t sell it to him.
Company wrote 0 public responses to the review from Sep 15.
1.7
Details
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1356745
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Brookstone are criminals
Brookstone are criminals and racist! They sent me an email stating item no longer available your giftcard will not me refunded for 14 days. This was a gift for my child for January 9th . I called the representative he called me uneducated (I recorded the conversation)...
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Company wrote 0 private or public responses to the review from Jan 07.
Anonymous
Judy

Why do you say rascists? I find this hard to believe since we return money back to gift cards everyday. Did you know it's against the law to record someone without their permi...

1.0
#1164134
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I purchased an item for my sis-in-law for Christmas. Turned out she purchased the exact same item for herself already. Funny... So, I go back to the store (product unopened) with my original receipt to return the product. They asked for my personal info (address,...
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Company wrote 0 public responses to the review from Dec 29, 2017.
Anonymous
Nancy

Most companies do this to track returns for various reasons and to help against fraudulent returns. If you haven't done anything shady then why are you concerned?

#1158350
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LAST XMAS BOUGHT TWO RECHARGABLE ELECTRIC WINE OPENERS SKU 672451, ONE FOR MYSELF AND ANOTHER FOR MY DAUGHTER. THIS XMAS AT MY DAUGHTERS WENT TO OPEN WINE AND ASKED FOR SAID OPENER. WAS TOLD IT BROKE DOWN AFTER A FEW MONTHS LAST YEAR, MY WIFE THEN MENTIONED THAT OURS...
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Company wrote 0 private or public responses to the review from Dec 26, 2017.
Anonymous
Pissed too

Mine worked only 2 months or so also.

2.5
I didn't like
  • Warranty
#1155841
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Bought two rechargeable wine bottle openers SKU 672451 last XMAS. This year on XMAS EVE at my daughters, asked for opener and told it died after a few months and didn't have power to pull out cork. My wife then said ours died the same way. Bought them in an airport...
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Company wrote 0 private or public responses to the review from Dec 26, 2017.
#1155834
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Brookstone in the Annapolis mall has a registered sex offend

Brookstone in the Annapolis mall has a registered sex offend
My son was molested by employee at the Brookstone in the Annapolis mall location I called to the mall to inform them that they had a registered sex offender working for them they said it will be handled yet to this day they he is still working there passing out candy to children on Halloween at the mall this incident happened over 2 months ago and they are not to fire him this isn't a good place to take your children Brookstone Annapolis Mall the employee's name is Terrell Taylor
Company wrote 0 public responses to the review from Oct 26, 2017.
#1121208
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Brookstone - Unhappy customer

Purchased a portable battery, stopped working a week later. When I tried to return it for an exchange to the store was told they couldn’t accept it. Store is located in North East Mall, North Richland Hills, Tex. It also has an aweful customer service. Will never buy from them again.
Company wrote 0 private or public responses to the review from Oct 13, 2017.
2.6
Details
Customer service
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Style and Design
Value for money
Warranty
Website
Product
#1114574
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OK...so I walk into the Ridgedale Mall location a couple of days after Christmas. The store was empty but for a guy at the desk. I have to return a gift from my son and his wife...because it does not fit in my home. When I walk up to the desk the guy says "What?"...
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Company wrote 0 private or public responses to the review from Jan 07, 2017.
Anonymous
John G

I work for Brookstone and most of you are stuck up snotty people who expect to rent an item for a month and return for a full credit with no receipt. We have policies which we...

1.0
I liked
  • I am so angry
I didn't like
  • Business practice
  • Rude customer care and supervisors
  • Lack of matturity
#987418
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Resolved
I too like so many others have been lied to by customer service. Not only was I lied to, but insulted and called a liar. I started by ordering 3 big blue wifi speakers. I ordered 2 black and 1 white. When they arrived (all black), one was immediately defective. I sent...
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Company wrote 0 private or public responses to the review from Jan 07, 2017.
1.0
I didn't like
  • Customer service calling me a liar
#987125
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