I also got hooked in on this pillow deal as my chiropractor suggested it...maybe he's getting a kickback....
I too ended up with a stiff neck...it obviously forces you to move to your side because if you're supine on the pillow it nearly forces your chin to your chest, making your snoring abominable (my wife's comments).
To not be able to return the pillow, and not be told of this policy up front is atrocious.
Yes, I'm really PO-d about this. Fortunately mine was on sale in the PIT airport for Father's Day.
Monetary Loss: $85.